Privacy Policy

Who we are

Our website address is:

This is meant to inform Reliant customers and employees of our policy with regards to how we use, collect, or disclose our customer’s personal information. Reliant Communications, Inc. is committed to protecting your privacy. We do not sell or exchange your personal information, and are active in ensuring that your sensitive information is protected against any form of misuse.

Your Privacy Is Our Concern
At Reliant, your privacy is our concern. We understand your need for privacy when using the Web for your communications and we have developed our Privacy Policy in order to demonstrate our firm commitment to privacy. We want you to feel confident about the privacy and security of your personal information.

Your Privacy
Reliant protects your privacy and your data. Reliant does not share, disclose, trade or sell any personally identifiable information collected online with other companies or organizations. If Reliant should, at any time, desire to share its customers’ personal or online transactional data with third parties, it will provide advance notification allowing its users the opportunity to prevent the company from providing their information to third parties.

Disclosure for Legal Purposes: While Reliant will use its best efforts to protect your privacy and personal information, we may be required by law or we may believe in good faith that disclosure is necessary: a) to defend our rights or property or those of our users; b) to comply with legal process served on us or our affiliates; c) or in connection with a corporate transaction such as a merger, consolidation or sale of substantial assets.
Improper Conduct: We may also use your personal information to investigate and help prevent potentially unlawful activity or activity that threatens our service.

Your Data
Personal Information: Reliant may ask you for personally identifiable information such as your name, telephone number or email address. We use this information to help maintain accurate accounts and provide the services you have requested. Any details that you provide to us may be stored for use on future visits. Personally identifiable information that we collect may be stored and processed in any country where Reliant or its affiliates, subsidiaries or agents maintain facilities. Personally identifiable information may be combined with other information about your use of our sites in order to improve our services and products. Some examples of how we might use your personal information include:

Our server will recognize your domain name and the pages that you visit. This data is gathered for quality control and improvement of our site.
When an email is sent to us, we will use your email address in order to respond to your enquiry. We collect information that you volunteer to us on surveys, contests, and registration sites. We ask for your email address in order to communicate with you about your account and other Reliant related services and products.
We may share your information with another telephone company, provided the information is required for the efficient and cost-effective provision of telephone service and disclosure is made on a confidential basis with the information to be used only for that purpose. We may share your information with another company involved in supplying the customer with telephone related services, provided the information is required for that purpose and disclosure is made on a confidential basis with the information to be used only for that purpose; or an agent retained by the company in the collection of the customer’s account, provided the information is required for and is to be used only for that purpose.

Anonymous Information: Reliant collects general information that does not personally identify you regarding your use of our sites (“Anonymous Information.”) We may use this Anonymous Information in order to improve our services and products, evaluate our marketing efforts or make our site more useful to you.

Email Addresses: Your email address will be stored just as securely as any other personal information that we have received from you. We will not pass on your email contact information to any organization beyond those stated herein, without your express permission. We will not send you unwanted email messages or junk mail, however our marketing and accounting departments may need to send you email messages regarding new services and products or regarding accounting or service matters.

Access: When you register to use any of our services and products, we will send you a confirmation of your registration indicating the personal information that was obtained from your registration. Your registration will be treated as consent to our using your personal and anonymous information in the manner described in this Policy.

Data Review / Update: You may review or update the available personally identifiable information that we have received from you online by contacting your local customer representative. To better safeguard your information, we will take reasonable steps to verify your identity before granting access or making corrections to your information on file.

Safeguards and Security
Our technology: The technology we employ ensures that your sensitive information is secure and protected from loss or misuse, from unauthorized access, disclosure, alteration or destruction and from improper use. We will continue to enhance our security procedures as new technology becomes available. We store your sensitive information in secure operating environments that are not available to the general public. We have taken all necessary safeguards and security measures to protect your privacy, however, you recognize and accept that under the current technology, Reliant in no way whatsoever provides or implies an absolute warranty of security and protection to you.

Hyperlinks: Our website may contain ad banners and hyperlinks that can give you access to websites run by third parties. We have no control over the privacy policies of such third party sites, and we strongly recommend that you review the privacy policy of each third party site that you choose to visit. We are not and cannot be responsible for your privacy on third party sites not under our control.

Reliant Communications Inc.
885 West Georgia Street, Suite 1500
Vancouver, BC. V6C 3E8, Canada